Our Publications

From morning until night and even while we sleep, our water operators are working 24 hours a day, and seven days a week, to deliver sustainable services that keep each of us safe and healthy.

The complex processes that we put in place to meet the challenges of delivering these services are adapted to their specific local circumstances. They depend on factors such as population density, the type and available quantity of water resources, required treatment levels, local topography and many other elements. Additional factors influencing prices, costs and asset values include the scope of the service, salary levels, taxes and the facility running costs.

We believe that our survey is the most comprehensive currently available. It includes national technical, economic and managerial data ranging from population connection rates to drinking water production to waste water treatment levels to prices and governance. The results testify to the diversity of the sector. They also show some of the immediate challenges our sector is facing, particularly regarding investment needs.

We trust you will find the information contained in this report useful.

Our water service providers deliver day and night. Every time you need safe and clean tap water for drinking, hygiene and sanitation, all you have to do is open a tap.

These same service providers conduct used water away from our homes and businesses to treat it before it is returned to the environment, recycling the valuable nutrients along the way and helping to keep us healthy.

All too often these privileges are taken for granted. Understanding the value of our water services is investing in our future and the future of the next generations. Water gives us life. Awareness of the value of water services will ensure that they are effective, efficient, resilient, sustainable and affordable for all.

This consultation aims to collect views and suggestions from stakeholders and citizens related to a possible proposal for a revision of the Gas Directive (2009/73/EC) and Gas Regulation ((EC) No 715/2009). This review is planned for Q4 2021.